We have added buttons on Helpdesk Ticket form view.
In form view we have added timer also to show total time spent from work started till now.
Users can manually edit timesheet entry description or we have added special field on for that where users can enter details of their work and that will be added as timesheet description.
There will be default description from Ticket name. We Capture start and stop time also on timesheet for more clear picture of work.
We have added start stop buttons on kanban view also for users comfort.
We have added functionality where any user will be able to start one Ticket Work at a time. Before starting work on another Ticket they will need to stop work first on running Ticket Work so mistakes can be avoided.
Set project in which all timesheet entry will be added in perticular Helpdesk Team. Tat can be changed on Ticket.
New button on Project form view to see realted Tickets.
Other configurations in Odoo
No extra technical knowledge or configurations requireired. Just install the module and enjoy functionality.